SPX System Features

Business Asterisk VoIP Phone System

The following call features are specific to the phone call and call routing features of the PBX. Some features may require support of the dial tone provider to provide proper functionality (such as caller ID)

Call Features

• Caller ID
• Follow Me
• Call Transfer (attended and unattended)
• VMX Locator (Custom Operator per extension)
• Call Parking
• Auto Attendants (Unlimited)
• Call Forwarding
• Do Not Disturb
• Call Recording
• Call Queues (ACD/Inbound call routing)
• Call Detail Reporting
• Music on Hold (MP3/Wav files)
• Voicemail (Unlimited Mailboxes) with Voicemail to Email delivery
• Time-based call routing (Day/Night)
• Call Screening
• Ring Groups
• Unlimited Conference Bridges
• Company-wide phone directory and customizable phone directories
• Phone-based Intercom and Paging
• Busy Lamp Field (BLF)
• Call Spy (Monitor a phone call)
• Direct Inward System Access (DISA)
• Dictation
• Remote Users
• Multiple Office Connections
• Caller ID Route ID (add code to caller ID so callee can identify where call came from)
• Single User license of operator panel interface include for reception – allows Windows or Mac user to manage call flow and presence from a standard java-based program.

In addition to the PBX calling features, the PBX has a web interface used not only for management, but to allow users to manage the Asterisk phone system and to modify their own extension and call behavior. The call centerportal is accessed with the user’s extension # and voicemail password

User Web Interface Features

• Voicemail Management (Listen, forward, delete, archive, folders)
• Follow-me management (add/delete numbers, enable/disable)
• VMX Management (change destinations, enable/disable)
• Phone management (change button layout, add BLF, change backgrounds, or other administrator-enabled options)
• View Call Log of Users Own Extension and Recordings
• Enable/Disable Call waiting
• Enable/Disable Do Not Disturb
• Enable/Disable Call Screening
• Change Ring Duration
• Change Call Forwarding Destinations for Unavailable, Busy, and Unconditional
• List System Feature Codes

In addition to the user/phone features, there are several features available that make administrating the system easier and more efficient than other, more expensive PBX systems.

Administrator Functions

operators on phone• Set up individual users with granular security for specific administrative functions for specific groups of extensions
• Automated, Scheduled FTP-Based backup and restore functions
• Customizable Caller ID integration with CRM Systems
• Central phone device management – Multiple templates can be set for groups of phones and settings applied remotely and phones automatically rebooted from administrator interface
• Multiple trunk types supported, with failover – SIP, Analog, PRI, IAX, and others (with custom configuration)
• Standards-based Integration – Since system is based on industry standards (MySQL, PHP) – integration with internal systems can be easily accomplished
• SNMP Integration – Failures can be reported to management systems using standard SNMP traps
• QoS management for optimum voice quality on LAN and MPLS networks
• Can easily replace an existing hosted VoIP infrastructure by simply adding the PBX and reprogramming the IP phones.

In addition to all these standard features, there are several upgrade options that you may choose to increase performance or add functionality. Please contact your representative for pricing information.

PBX Add-ons

operator• g.729 Codec – compresses audio stream for better performance over WAN links – recommended if interconnecting sites or for high volume traffic
• Web and Flash-based Operator Panel with Chrome plugin for live presence information, call control, system monitoring, “screen pops”, voicemail management, monitor, barge and whisper, queue monitoring, trunk monitoring
• Hot spare functions – enable a system to automatically fail over to a backup system without function interruption
• Native Support for additional proprietary PBX protocols (SCCP, H.323, UniSTIM,etc)
• Analog and Digital Gateways to replace existing PBX infrastructure with new PBX without replacing phones
• Detailed CDR Reporting by extension – includes daily/weekly/monthly/custom call volume, status, etc