|Who to Call for Help?|
|Books you need to Program|
|Types of Norstar Systems|
|Programming the Phone System|
|Changing The Date And Time|
|Making the display darker/lighter (contrast adjustment)|
|Changing the type of ring|
|Adjusting the ring Volume|
|Programming AutoDial buttons|
|Can I trade in my old telephone system?|
|Is your site secure?|
|Internal one-touch buttons|
|Using the Phone System Features|
|Answering a call using handsfree|
|Changing a regular call to handsfree|
|Last number redial|
|Transferring a Call|
|Creating a conference call|
|Removing a party from the conference call|
|Removing yourself from conference call/joining remaining parties|
|Nortel Feature Codes|
|To Add a Voice MailBox|
|Setting up the Voice Mail Box|
|Recording your Greeting|
|Retrieving Your Messages|
|To Delete Mailboxes|
|To Reset Personal Mailbox Passwords|
|Flash Talk and Customer Call Routing (CCR)|
|Disabling the CCR TREE|
|Changing the CCR tree after initially installed and setup|
|Recording Company Greeting|
|What is the difference between new and refurbished telephone equipment?|
|Is refurbished equipment reliable?|
|How do I get manuals or user guides with refurbished equipment?|
|What is the standard warranty at PhoneGuys?|
|How long does it take to get a custom quote?|
|How is the equipment packaged?|
|How quickly does PhoneGuys ship my order?|
|Who pays for shipping?|
|Who installs the equipment PhoneGuys sells?|
|Who does the design and configuration work, when necessary?|
|What if I need technical support?|
|Does PhoneGuys rent equipment?|
|Who to Call for Help? PhoneGuys 800-322-5443Programming Help and Support is available over the internet or by phone. Please email any technical questions that you have to firstname.lastname@example.org you can buy live technical support through this site.Live Technical Support:
Hours of Business: Monday-Friday 9:00am-5:00pm $65.00 for 30 minutes of Tech Time. To order live technical support, please buy the amount of technical minutes that you will need. Please also indicate the time and telephone number in which you would like our technical team to call you. Payments are billed to your Visa/MasterCard/Amex or Discover Card.
|Books you need to Program
for this information, visit Amazon or other online sources – we’ve been asked not to distribute manuals.
|Types of Norstar Systems Norstar 6×16 (Copper) System
The Norstar 6×16 Phone System is a great choice for any small business or busy household. With the capacity for 6 outside lines and 16 phone stations, the 6×16 is a feature-rich system that will give your organization years of trouble-free use. While the 6×16 has many sophisticated features commonly found only on more expensive phone systems, the system is still extremely easy to use — the system actually tells you how to do things via the LCD display on each Norstar phone terminal. Requires a 6×16 software cartridge for operation, and is compatible with the M7000 series of phones.Norstar 8×24 (Copper) System
The Norstar Modular 8×24 phone system is an easy-to-use yet feature-rich digital phone system. Fully expandable, it will grow as your business grows. Trunk and Station Modules can be added in the future to add to the capacity of the system. This expandable system is designed to meet the high growth potential of small and medium sized businesses. The basic 8×24 KSU expands easily by simple self contained add-on trunk and station modules. Any combination of six modules can be added to the KSU to a combined maximum of 128 total ports. An expansion card is required to add modules to the 8×24 KSU. Expansion cards come in either 2 module expansion or 6 module expansion. This expansion card plugs directly into the KSU. The trunk and station modules then connect to the expansion card with a single plug in cable. Station Module 0x16 provides for the addition of 16 station ports. The Trunk module 12×0 provides for a maximum of 12 trunk ports. The trunk module by itself does not provide trunk access. Trunk cards 4×0 go into the trunk module (maximum 3 trunk cards) per trunk module.
Norstar 3×8 DR 5.1 System with Power Supply
The Norstar Compact 3×8 DR5.1 phone system is a feature-rich system in a small package. Features 3 outside lines and the capacity for up to 8 phone extensions. Perhaps the best part about this system is the built-in Caller-ID system that displays the CLID information on the LCD of your Norstar voice terminal. Compatible with the M7000 series phones.
Norstar 3X8 simplifies communications and prevents dropped and abandoned calls. Transferring calls is easy. Simply announce the call and send it. If the other line is busy or unanswered, the call returns to you. Tones and Music on Hold assure callers to your company that they haven’t been forgotten or disconnected. And with Held Line Reminder, you don’t forget that important caller is holding. Discriminating Ringing makes it easy to distinguish between internal and external calls and respond appropriately. Paging enables you to quickly locate a co-worker by making an announcement through Norstar phones, auxiliary speakers or both. The Conference feature lets you quickly bring a third person into a conversation. And, if you’re unsure how to use this feature, check your LCD Window for step-by-step instructions.
Compact ICS (CICS) System
The Norstar Compact ICS (CICS) is a powerful business phone system that can accommodate the demanding needs of a busy office. The CICS is compatible with all Norstar digital phones, and comes packaged with an innumerable amount of standard features.
The Compact ICS can be configured from 4 trunks and 8 stations to 8 trunks and 24 stations. The control unit has two universal slots, one of which is populated when shipped with a 4 Line LS/DS Analog Trunk Cartridge. The remaining universal slot may be populated by either a second LS/DS Analog Trunk Cartridge; a 4 Line Caller Identification Trunk Cartridge; or, any of the ISDN BRI interface cartridges (2 port U, 4 port U or 4 port S/T). The control unit is equipped with 16 TCM digital station ports and one analog station port. There is an additional expansion slot which may be populated by either the Combination Services Cartridge (giving both expansion from 16 to 24 stations, and clock control when digital trunking is being utilized), or the Services Cartridge (giving only clock control when digital trunking is being utilized).
Norstar Modular ICS (MICS) System
The Norstar Modular ICS (MICS) telephone system is a fully expandable and flexible system that will not only be a workhorse in your office, but also has the capacity to expand as your needs grow. It will grow in both size as functionality, so your initial investment is always protected.
Voice Mail, Call Center Applications, integrated mobility, Internet access, ISDN and Desktop CTI are just a few of the options that can be added to your system for greater service to your business. All additions to the system integrate seamlessly into the operation of the MICS.
However, just because this system has robust features, doesn’t mean that simplicity is sacrificed; the Modular ICS retains Norstar’s trademark easy-to-use design.
A Few Tips & Hints
Unplugging the gray cord coming from the system and voicemail is the best form of reset. However, if the system acts up, there is a power outage, etc you can safely unplug the power cord. Unplug for 30 seconds, then plug in, and wait 4 to 5 minutes, sets all flash, then time and date will come back on the display. Voicemail takes approximately 10 to 15 minutes to reset.Please before you move any telephone set: that you understand that the memory and extension is in the system i.e. the jack, not the set, so you could lose programming if moved without the system being told to allow the set to move.
|Programming the Phone System – Entering Administration for the 308,616 and 824 control units.Administration access code
Feature * * 2 3 6 4 6 which also is Feature * * A D M I N. If asked for a password enter the same 2 3 6 4 6. To get out of programming, just press the release button (RLs). Programming is easier using the M7310 set.
For the ICS and 0x32 control unit
Feature * * 8 4 6 3 which is TIME. Password is 2 2 7 4 2 which is BASIC OR ADMIN which is 2 3 6 4 6.
When in programming just press the (next) button until you see what you want to change. Then press (show),then (change) if you want to change it. If you pass it, just press (back)
Example: To change the Time & Date Press (next) until you see Time & Date. Then (show) Then (change) Then (change) again, change it if you need to, Then (next) again until you see what you need to change. For example; only the hour needs to be changed for day light savings time. Just press (next) until you come to the (Hour). Then Change it. Then press release (RLs) when your done.
System Programming is for (Configuration,Trunk/Line Data,Line Access,Call Handling)
Enter Feature * * 2 6 6 3 4 4 which is also Feature * * C O N F I G. PASSWORD is 2 6 6 3 4 4
(Programming Template for M7310)
|Changing The Date and Time:
|Making the display darker/lighter (contrast adjustment)Press FEATURE * 7Press a number on the dial pad to choose the contrast level you like best.|
|Changing the type of ringPress FEATURE * 6Press 1 2 3 4 or NEXT. You will hear the selected ring for two seconds.
Repeat until you hear the ring you prefer.
Press HOLD or OK.
|Adjusting the ring VolumePress FEATURE * 8 0.The Telephone rings.Press the volume up or down to adjust volume.|
|Programming AutoDial buttonsFeature: one-touch buttonsPress FEATURE * 3.Press the memory button that you want to program.
Press FEATURE plus the feature code (from page 7) on the dial pad.
|Can I trade in my old telephone system?
Yes. PhoneGuys purchases your out of service, discontinued and defective equipment from all major manufacturers (Nortel, Avaya, Mitel, Panasonic, NEC and many more). Simply email us (email@example.com) a list of the equipment you have to offer, as well as the condition and we will give you a purchase price for your equipment as soon as possible.
|Is your site secure?
As you proceed through PhoneGuys, be assured we are on a secure server. None of our customer information is released and it is all confidential.
|Internal one-touch buttons
Press FEATURE * 2.Press the memory button that you want to program.Enter the intercom number of the extension.
|Using the Phone System FeaturesAnswering a call using handsfree
Press the button. (The microphone is turned off.)Press the button again to turn the microphone back on.
Press the <Handsfree Mute> button. (The Telephone’s internal microphone and speaker are automatically turned on.)
|Changing a regular call to handsfree
Press the button and hang up the receiver.To return to a regular call, lift the receiver.
|Last number redial
You can redial the last external number you dialed by pressing FEATURE 5.
|Transferring a Call
Press FEATURE 7 0 or press the transfer button.
Dial the extension number you are transferring the call to.
You may press the Rls button now or wait for the extension to be answered.
If no one answers the extension, you may reconnect to the caller by pressing FEATURE # 7 0.
|Creating a conference callYou can talk to two people at once.
Make sure you have two calls: one active and one on hold.
Press FEATURE 3.
Press the appropriate button to retrieve the held call.
|Removing a party from the conference call
Press the line button of the party you wish to remove from the call. The other party will automatically be put on hold.
Press Rls and the call will be disconnected.
Press the line button of the held call to speak to the remaining person.
|Removing yourself from conference calls/joining remaining parties
Press the transfer soft key under the display.
This will automatically join the two lines while allowing you to use the phone for other calls.
|Nortel Feature Codes:
|Voice MailTo Add a Voice MailBox:
Before adding a new Mailbox, ensure you have the following: A. An Extension Number, and
B. Mailbox Owner’s Name
|Setting up the Voice MailBox:To initialize the mailbox you just added:
|Recording your Greeting:
|Retrieving Your Messages:
|To Delete Mailboxes:
|To Reset Personal Mailbox Passwords:
|Flash Talk and Customer Call Routing (CCR):The CCR TREE MUST BE disabled before any programming changes can be done.|
|Disabling the CCR TREE:
|Changing the CCR tree after initially installed and setup:
|Recording Company Greeting:
|What is the difference between new and refurbished telephone equipment?
New telephones and systems have never been used, and are still in their original packaging with their original documentation.We buy used equipment from companies that outgrow their systems, or are downsizing and wish to sell their excess equipment. We take this equipment, fully test it for functionality, then thoroughly clean and polish it until it looks and performs like new.
We back both our new and refurbished equipment with a one-year warranty against manufacturer defect.
|Is refurbished equipment reliable?
Yes. All the refurbished equipment we sell is fully tested by our in-house trained technicians for functionality, and then cleaned and polished until it looks and performs like new. It carries a one-year warranty against manufacturer defect.How do I get manuals or user guides with refurbished equipment?
All manuals and user guides are provided on CD when requested, and with all new systems.
What is the standard warranty at PhoneGuys?
Both our new and refurbished equipment comes with a one-year warranty against manufacturer defect. However, we also offer Extended Product Warranties for an additional charge. For more information click here or call us at (800) 322-5443.
How long does it take to get a custom quote?
We understand that your time is valuable. After determining your specific needs, our sales team promises to fax or email you with a quote within 2 hours, however most quotes are returned in about 30 minutes.
How is the equipment packaged?
At PhoneGuys, we are meticulous about our refurbished products. Each product is tested, cleaned, and individually shrink-wrapped. We then pack it in a sturdy box for shipment to you.
How quickly does PhoneGuys ship my order?
Orders generally leave our warehouse within two business days of you placing your order. PhoneGuys uses FedEx as our preferred carrier with standard ground delivery. If you’d like your shipment order expedited, please let your sales technician know. He or she will be happy to help you.
Your shipping costs for standard FedEX ground delivery are clearly indicated on your sales quote and receipt. If you’d like to use a different carrier, or would prefer to pick up the merchandise yourself, please tell your sales technician.
Who installs the equipment PhoneGuys sells?
PhoneGuys has a team of trained, specialized technicians who are available around the country to install your systems.
Who does the design and configuration work, when necessary?
When you call us to place your order, our sales team will help you by designing the best telephone system to meet your particular needs. We have a team of trained specialized installment technicians that are available around the county to configure your system upon installation.
What if I need technical support?
Call us at (800) 322-5443 for top-notch support from our trained technical experts. It’s free for the first 90 days after you purchase your system. If you’d like to purchase and Extended Service Contract please click here or call us anytime.
Does PhoneGuys rent equipment?
Yes, we do! For more information click here, or call us at (800) 322-5443.