FAQs

Who to Call for Help?
Books you need to Program
Types of Norstar Systems
Programming the Phone System
Changing The Date And Time
Making the display darker/lighter (contrast adjustment)
Changing the type of ring
Adjusting the ring Volume
Programming AutoDial buttons
Can I trade in my old telephone system?
Is your site secure?
Internal one-touch buttons
Using the Phone System Features
Answering a call using handsfree
Muting Handsfree
Changing a regular call to handsfree
Last number redial
Transferring a Call
Creating a conference call
Removing a party from the conference call
Removing yourself from conference call/joining remaining parties
Nortel Feature Codes
Voice Mail
To Add a Voice MailBox
Setting up the Voice Mail Box
Recording your Greeting
Retrieving Your Messages
To Delete Mailboxes
To Reset Personal Mailbox Passwords
Flash Talk and Customer Call Routing (CCR)
Disabling the CCR TREE
Changing the CCR tree after initially installed and setup
Recording Company Greeting
What is the difference between new and refurbished telephone equipment?
Is refurbished equipment reliable?
How do I get manuals or user guides with refurbished equipment?
What is the standard warranty at PhoneGuys?
How long does it take to get a custom quote?
How is the equipment packaged?
How quickly does PhoneGuys ship my order?
Who pays for shipping?
Who installs the equipment PhoneGuys sells?
Who does the design and configuration work, when necessary?
What if I need technical support?
Does PhoneGuys rent equipment?
FAQ's - Frequently Asked Questions - The PhoneGuys.Com - We buy and sell Norstar Phone Equipment
Who to Call for Help? PhoneGuys 800-322-5443Programming Help and Support is available over the internet or by phone. Please email any technical questions that you have to sales@phoneguys.comor you can buy live technical support through this site.Live Technical Support:
Hours of Business: Monday-Friday 9:00am-5:00pm $65.00 for 30 minutes of Tech Time.   To order live technical support, please buy the amount of technical minutes that you will need. Please also indicate the time and telephone number in which you would like our technical team to call you. Payments are billed to your Visa/MasterCard/Amex or Discover Card.

FAQ's - Frequently Asked Questions - The PhoneGuys.Com - We buy and sell Norstar Phone Equipment
Books you need to Program
for this information, visit Amazon or other online sources – we’ve been asked not to distribute manuals.
FAQ's - Frequently Asked Questions - The PhoneGuys.Com - We buy and sell Norstar Phone Equipment
Types of Norstar Systems Norstar 6×16 (Copper) System
The Norstar 6×16 Phone System is a great choice for any small business or busy household. With the capacity for 6 outside lines and 16 phone stations, the 6×16 is a feature-rich system that will give your organization years of trouble-free use. While the 6×16 has many sophisticated features commonly found only on more expensive phone systems, the system is still extremely easy to use — the system actually tells you how to do things via the LCD display on each Norstar phone terminal. Requires a 6×16 software cartridge for operation, and is compatible with the M7000 series of phones.Norstar 8×24 (Copper) System

The Norstar Modular 8×24 phone system is an easy-to-use yet feature-rich digital phone system. Fully expandable, it will grow as your business grows. Trunk and Station Modules can be added in the future to add to the capacity of the system. This expandable system is designed to meet the high growth potential of small and medium sized businesses. The basic 8×24 KSU expands easily by simple self contained add-on trunk and station modules. Any combination of six modules can be added to the KSU to a combined maximum of 128 total ports. An expansion card is required to add modules to the 8×24 KSU. Expansion cards come in either 2 module expansion or 6 module expansion. This expansion card plugs directly into the KSU. The trunk and station modules then connect to the expansion card with a single plug in cable. Station Module 0x16 provides for the addition of 16 station ports. The Trunk module 12×0 provides for a maximum of 12 trunk ports. The trunk module by itself does not provide trunk access. Trunk cards 4×0 go into the trunk module (maximum 3 trunk cards) per trunk module.

Norstar 3×8 DR 5.1 System with Power Supply

The Norstar Compact 3×8 DR5.1 phone system is a feature-rich system in a small package. Features 3 outside lines and the capacity for up to 8 phone extensions. Perhaps the best part about this system is the built-in Caller-ID system that displays the CLID information on the LCD of your Norstar voice terminal. Compatible with the M7000 series phones.

Norstar 3X8 simplifies communications and prevents dropped and abandoned calls. Transferring calls is easy. Simply announce the call and send it. If the other line is busy or unanswered, the call returns to you. Tones and Music on Hold assure callers to your company that they haven’t been forgotten or disconnected. And with Held Line Reminder, you don’t forget that important caller is holding. Discriminating Ringing makes it easy to distinguish between internal and external calls and respond appropriately. Paging enables you to quickly locate a co-worker by making an announcement through Norstar phones, auxiliary speakers or both. The Conference feature lets you quickly bring a third person into a conversation. And, if you’re unsure how to use this feature, check your LCD Window for step-by-step instructions.

Compact ICS (CICS) System

The Norstar Compact ICS (CICS) is a powerful business phone system that can accommodate the demanding needs of a busy office. The CICS is compatible with all Norstar digital phones, and comes packaged with an innumerable amount of standard features.

The Compact ICS can be configured from 4 trunks and 8 stations to 8 trunks and 24 stations. The control unit has two universal slots, one of which is populated when shipped with a 4 Line LS/DS Analog Trunk Cartridge. The remaining universal slot may be populated by either a second LS/DS Analog Trunk Cartridge; a 4 Line Caller Identification Trunk Cartridge; or, any of the ISDN BRI interface cartridges (2 port U, 4 port U or 4 port S/T). The control unit is equipped with 16 TCM digital station ports and one analog station port. There is an additional expansion slot which may be populated by either the Combination Services Cartridge (giving both expansion from 16 to 24 stations, and clock control when digital trunking is being utilized), or the Services Cartridge (giving only clock control when digital trunking is being utilized).

Norstar Modular ICS (MICS) System

The Norstar Modular ICS (MICS) telephone system is a fully expandable and flexible system that will not only be a workhorse in your office, but also has the capacity to expand as your needs grow. It will grow in both size as functionality, so your initial investment is always protected.

Voice Mail, Call Center Applications, integrated mobility, Internet access, ISDN and Desktop CTI are just a few of the options that can be added to your system for greater service to your business. All additions to the system integrate seamlessly into the operation of the MICS.

However, just because this system has robust features, doesn’t mean that simplicity is sacrificed; the Modular ICS retains Norstar’s trademark easy-to-use design.

A Few Tips & Hints

Unplugging the gray cord coming from the system and voicemail is the best form of reset. However, if the system acts up, there is a power outage, etc you can safely unplug the power cord. Unplug for 30 seconds, then plug in, and wait 4 to 5 minutes, sets all flash, then time and date will come back on the display. Voicemail takes approximately 10 to 15 minutes to reset.Please before you move any telephone set: that you understand that the memory and extension is in the system i.e. the jack, not the set, so you could lose programming if moved without the system being told to allow the set to move.

FAQ's - Frequently Asked Questions - The PhoneGuys.Com - We buy and sell Norstar Phone Equipment
Programming the Phone System – Entering Administration for the 308,616 and 824 control units.Administration access code
Feature * * 2 3 6 4 6 which also is Feature * * A D M I N. If asked for a password enter the same 2 3 6 4 6. To get out of programming, just press the release button (RLs). Programming is easier using the M7310 set.

For the ICS and 0x32 control unit

Feature * * 8 4 6 3 which is TIME. Password is 2 2 7 4 2 which is BASIC OR ADMIN which is 2 3 6 4 6.

When in programming just press the (next) button until you see what you want to change. Then press (show),then (change) if you want to change it. If you pass it, just press (back)

Example: To change the Time & Date Press (next) until you see Time & Date. Then (show) Then (change) Then (change) again, change it if you need to, Then (next) again until you see what you need to change. For example; only the hour needs to be changed for day light savings time. Just press (next) until you come to the (Hour). Then Change it. Then press release (RLs) when your done.

System Programming is for (Configuration,Trunk/Line Data,Line Access,Call Handling)

Enter Feature * * 2 6 6 3 4 4 which is also Feature * * C O N F I G. PASSWORD is 2 6 6 3 4 4

(Programming Template for M7310)

FAQ's - Frequently Asked Questions - The PhoneGuys.Com - We buy and sell Norstar Phone Equipment
Changing The Date and Time:

1. Press FEATURE * * TIME <**8463> The display shows:

Password
RETRY
2. Press BASIC<22742> The display shows:

Hour: 01
NEXT CHANGE
(In this example, you are changing the time to 1:30p.m.)3. Press CHANGE The display shows:

Hour:_
CANCL
NOTE:Press the dial pad button to enter the hour. Use two digits for all hours. The clock in the display will show either one or two digits.NOTE: The display will prompt you to enter A.M. or P.M. Press CHANGE and OK to select P.M. The display shows:

AM
OK CHANGE
4. After you have entered the hour, Press NEXT. The display shows:

Minutes: 00
NEXT CHANGE
5. Press CHANGE.NOTE: If you are only changing the time and not the date, Press Rls to end your session.In this example, you are changing the date to July 15, 2001. The display shows:

Minutes: __
CANCL
6. After you enter the minutes Press NEXT. The display shows:

Year: 99
NEXT CHANGE
7. Press CHANGE(Press the dial pad to enter the year.) The display shows:

Year: 01
CANCL
8. Press NEXT The display shows:

Month: 01
NEXT CHANGE
9. Press CHANGEPress the dial pad to enter the month. Use numbers for the months: 01 for January through 12 for December.
10. Press NEXT The display shows:

Day: 01
NEXT CHANGE
11. Press CHANGE The display shows:

Day: __
CANCL
Press the dial pad buttons to enter the dayPress Rls to end your Session.
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FAQ's - Frequently Asked Questions - The PhoneGuys.Com - We buy and sell Norstar Phone Equipment
Making the display darker/lighter (contrast adjustment)FAQ's - Frequently Asked Questions - The PhoneGuys.Com - We buy and sell Norstar Phone EquipmentPress FEATURE * 7FAQ's - Frequently Asked Questions - The PhoneGuys.Com - We buy and sell Norstar Phone EquipmentPress a number on the dial pad to choose the contrast level you like best.

FAQ's - Frequently Asked Questions - The PhoneGuys.Com - We buy and sell Norstar Phone Equipment
Changing the type of ringFAQ's - Frequently Asked Questions - The PhoneGuys.Com - We buy and sell Norstar Phone EquipmentPress FEATURE * 6FAQ's - Frequently Asked Questions - The PhoneGuys.Com - We buy and sell Norstar Phone EquipmentPress 1 2 3 4 or NEXT. You will hear the selected ring for two seconds.
FAQ's - Frequently Asked Questions - The PhoneGuys.Com - We buy and sell Norstar Phone EquipmentRepeat until you hear the ring you prefer.

FAQ's - Frequently Asked Questions - The PhoneGuys.Com - We buy and sell Norstar Phone EquipmentPress HOLD or OK.

FAQ's - Frequently Asked Questions - The PhoneGuys.Com - We buy and sell Norstar Phone Equipment
Adjusting the ring VolumeFAQ's - Frequently Asked Questions - The PhoneGuys.Com - We buy and sell Norstar Phone EquipmentPress FEATURE * 8 0.FAQ's - Frequently Asked Questions - The PhoneGuys.Com - We buy and sell Norstar Phone EquipmentThe Telephone rings.FAQ's - Frequently Asked Questions - The PhoneGuys.Com - We buy and sell Norstar Phone EquipmentPress the volume up or down to adjust volume.

FAQ's - Frequently Asked Questions - The PhoneGuys.Com - We buy and sell Norstar Phone Equipment
Programming AutoDial buttonsFeature: one-touch buttonsFAQ's - Frequently Asked Questions - The PhoneGuys.Com - We buy and sell Norstar Phone EquipmentPress FEATURE * 3.FAQ's - Frequently Asked Questions - The PhoneGuys.Com - We buy and sell Norstar Phone EquipmentPress the memory button that you want to program.

FAQ's - Frequently Asked Questions - The PhoneGuys.Com - We buy and sell Norstar Phone EquipmentPress FEATURE plus the feature code (from page 7) on the dial pad.

FAQ's - Frequently Asked Questions - The PhoneGuys.Com - We buy and sell Norstar Phone Equipment
Can I trade in my old telephone system?
Yes. PhoneGuys purchases your out of service, discontinued and defective equipment from all major manufacturers (Nortel, Avaya, Mitel, Panasonic, NEC and many more). Simply email us (purchasing@phoneguys.com) a list of the equipment you have to offer, as well as the condition and we will give you a purchase price for your equipment as soon as possible.

FAQ's - Frequently Asked Questions - The PhoneGuys.Com - We buy and sell Norstar Phone Equipment
Is your site secure?
As you proceed through PhoneGuys, be assured we are on a secure server. None of our customer information is released and it is all confidential.

FAQ's - Frequently Asked Questions - The PhoneGuys.Com - We buy and sell Norstar Phone Equipment
Internal one-touch buttons
FAQ's - Frequently Asked Questions - The PhoneGuys.Com - We buy and sell Norstar Phone EquipmentPress FEATURE * 2.FAQ's - Frequently Asked Questions - The PhoneGuys.Com - We buy and sell Norstar Phone EquipmentPress the memory button that you want to program.FAQ's - Frequently Asked Questions - The PhoneGuys.Com - We buy and sell Norstar Phone EquipmentEnter the intercom number of the extension.

FAQ's - Frequently Asked Questions - The PhoneGuys.Com - We buy and sell Norstar Phone Equipment
Using the Phone System FeaturesAnswering a call using handsfree
FAQ's - Frequently Asked Questions - The PhoneGuys.Com - We buy and sell Norstar Phone EquipmentPress the button. (The microphone is turned off.)FAQ's - Frequently Asked Questions - The PhoneGuys.Com - We buy and sell Norstar Phone EquipmentPress the button again to turn the microphone back on.

FAQ's - Frequently Asked Questions - The PhoneGuys.Com - We buy and sell Norstar Phone Equipment
Muting Handsfree
FAQ's - Frequently Asked Questions - The PhoneGuys.Com - We buy and sell Norstar Phone EquipmentPress the <Handsfree Mute> button. (The Telephone’s internal microphone and speaker are automatically turned on.)

FAQ's - Frequently Asked Questions - The PhoneGuys.Com - We buy and sell Norstar Phone Equipment
Changing a regular call to handsfree

FAQ's - Frequently Asked Questions - The PhoneGuys.Com - We buy and sell Norstar Phone EquipmentPress the button and hang up the receiver.FAQ's - Frequently Asked Questions - The PhoneGuys.Com - We buy and sell Norstar Phone EquipmentTo return to a regular call, lift the receiver.

FAQ's - Frequently Asked Questions - The PhoneGuys.Com - We buy and sell Norstar Phone Equipment
Last number redial
FAQ's - Frequently Asked Questions - The PhoneGuys.Com - We buy and sell Norstar Phone EquipmentYou can redial the last external number you dialed by pressing FEATURE 5.

FAQ's - Frequently Asked Questions - The PhoneGuys.Com - We buy and sell Norstar Phone Equipment
Transferring a Call
FAQ's - Frequently Asked Questions - The PhoneGuys.Com - We buy and sell Norstar Phone EquipmentPress FEATURE 7 0 or press the transfer button.
FAQ's - Frequently Asked Questions - The PhoneGuys.Com - We buy and sell Norstar Phone EquipmentDial the extension number you are transferring the call to.
FAQ's - Frequently Asked Questions - The PhoneGuys.Com - We buy and sell Norstar Phone EquipmentYou may press the Rls button now or wait for the extension to be answered.

FAQ's - Frequently Asked Questions - The PhoneGuys.Com - We buy and sell Norstar Phone EquipmentIf no one answers the extension, you may reconnect to the caller by pressing FEATURE # 7 0.

FAQ's - Frequently Asked Questions - The PhoneGuys.Com - We buy and sell Norstar Phone Equipment
Creating a conference callYou can talk to two people at once.
FAQ's - Frequently Asked Questions - The PhoneGuys.Com - We buy and sell Norstar Phone EquipmentMake sure you have two calls: one active and one on hold.
FAQ's - Frequently Asked Questions - The PhoneGuys.Com - We buy and sell Norstar Phone EquipmentPress FEATURE 3.

FAQ's - Frequently Asked Questions - The PhoneGuys.Com - We buy and sell Norstar Phone EquipmentPress the appropriate button to retrieve the held call.

FAQ's - Frequently Asked Questions - The PhoneGuys.Com - We buy and sell Norstar Phone Equipment
Removing a party from the conference call
FAQ's - Frequently Asked Questions - The PhoneGuys.Com - We buy and sell Norstar Phone EquipmentPress the line button of the party you wish to remove from the call. The other party will automatically be put on hold.
FAQ's - Frequently Asked Questions - The PhoneGuys.Com - We buy and sell Norstar Phone EquipmentPress Rls and the call will be disconnected.
FAQ's - Frequently Asked Questions - The PhoneGuys.Com - We buy and sell Norstar Phone EquipmentPress the line button of the held call to speak to the remaining person.

FAQ's - Frequently Asked Questions - The PhoneGuys.Com - We buy and sell Norstar Phone Equipment
Removing yourself from conference calls/joining remaining parties
FAQ's - Frequently Asked Questions - The PhoneGuys.Com - We buy and sell Norstar Phone EquipmentPress the transfer soft key under the display.
FAQ's - Frequently Asked Questions - The PhoneGuys.Com - We buy and sell Norstar Phone EquipmentThis will automatically join the two lines while allowing you to use the phone for other calls.

FAQ's - Frequently Asked Questions - The PhoneGuys.Com - We buy and sell Norstar Phone Equipment
Nortel Feature Codes:

BACKGROUND MUSIC FEATURE 86BUTTON INQUIRY FEATURE *0CALL DURATION FEATURE 77CALL FORWARD FEATURE 4

CALL PARK FEATURE 74

CALL PICK-UP DIRECTED FEATURE 76

CALL PICK-UP GROUP FEATURE 75

CAMP-ON FEATURE 82

CHANGE DISPLAY FEATURE 806

CUSTOM CALL ROUTING FEATURE *832

CLASS OF SERVICE PASSWORD FEATURE 68

CONFERENCE FEATURE 3

CONTRAST ADJUSTMENT FEATURE *7

DO NO DISTURB FEATURE 85

GROUP LISTENING FEATURE 802

HOLD — EXCLUSIVE HOLD FEATURE 79

LANGUAGE CHOICES

—ENGLISH FEATURE *501

—FRENCH FEATURE *502

—SPANISH FEATURE *503

LAST NO. REDIAL FEATURE 5

LINE POOLS FEATURE 64

LINE REDIRECTION FEATURE 84

LINK FEATURE 71

MESSAGE from Phone to Phone FEATURE 1

MOVE LINE BUTTONS FEATURE *81

NAME AND NUMBER BLOCKING FEATURE 819

PAGE FEATURE 60

INTERNAL PAGE FEATURE 61

EXTERNAL PAGE FEATURE 62

INTERNAL AND EXTERNAL PAGE FEATURE 63

PRIORITY CALL FEATURE 69

PROGRAMMING MEMORY BUTTONS FEATURE *3

RING AGAIN FEATURE 2

RING TYPE FEATURE *6

RING FEATURE *80

SAVED NUMBER FEATURE 67

SERVICE SCHEDULES

SHOW SERVICE FEATURE 870

RINGING SERVICE FEATURE 871

RESTRICTION SERVICES FEATURE 872

ROUTING SERVICES FEATURE 873

SPEED DIAL PROGRAM FEATURE *4

—USING SPEED DIAL FEATURE 0

TEST A TELEPHONE FEATURE 805

TIME WHILE ON A CALL FEATURE 803

TIME & DATE FEATURE **TIME

TRANSFER FEATURE 70

USER PREFERENCE FEATURE **USER

VOICE CALL FEATURE 66

VOICE CALL DENY FEATURE 88

WAIT FOR DIAL TONE FEATURE 804

*0
*3*4*6*7

*80

*81

*501

*502

*503

*832

**TIME

**USER

0

1

2

3

4

5

60

61

62

63

64

66

67

68

69

70

71

74

75

76

77

79

82

84

85

86

88

802

803

804

805

806

819

 

870

871

872

873

FAQ's - Frequently Asked Questions - The PhoneGuys.Com - We buy and sell Norstar Phone Equipment BUTTON INQUIRY FEATURE
PROGRAMMING MEMORY BUTTONS FEATURE
SPEED DIAL PROGRAM FEATURE
RING TYPE FEATURE
CONTRAST ADJUSTMENT FEATURE
RING FEATURE
MOVE LINE BUTTONS FEATURE
LANGUAGE CHOICES
—ENGLISH FEATURE
—FRENCH FEATURE
—SPANISH FEATURE
CUSTOM CALL ROUTING FEATURE
TIME & DATE FEATURE
USER PREFERENCE FEATURESPEED DIAL FEATURE
MESSAGE from Phone to Phone FEATURE
RING AGAIN FEATURE
CONFERENCE FEATURE
CALL FORWARD FEATURE
LAST NO. REDIAL FEATURE
PAGE FEATURE
INTERNAL PAGE FEATURE
EXTERNAL PAGE FEATURE
INTERNAL AND EXTERNAL PAGE FEATURE
LINE POOLS FEATURE
VOICE CALL FEATURE
SAVED NUMBER FEATURE
CLASS OF SERVICE PASSWORD FEATURE
PRIORITY CALL FEATURE
TRANSFER FEATURE
LINK FEATURE
CALL PARK FEATURE
CALL PICK-UP GROUP FEATURE
CALL PICK-UP DIRECTED FEATURE
CALL DURATION FEATURE
HOLD — EXCLUSIVE HOLD FEATURE
CAMP-ON FEATURE
LINE REDIRECTION FEATURE
DO NO DISTURB FEATURE
BACKGROUND MUSIC FEATURE
VOICE CALL DENY FEATURE
GROUP LISTENING FEATURE
TIME WHILE ON A CALL FEATURE
WAIT FOR DIAL TONE FEATURE
TEST A TELEPHONE FEATURE
CHANGE DISPLAY FEATURE
NAME AND NUMBER BLOCKING FEATURE

SERVICE SCHEDULES
— SHOW SERVICE FEATURE
— RINGING SERVICE FEATURE
— RESTRICTION SERVICES FEATURE
— ROUTING SERVICES FEATURE

PRESSING FEATURE, #, FEATURE CODE – CANCELS THE FEATURE
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FAQ's - Frequently Asked Questions - The PhoneGuys.Com - We buy and sell Norstar Phone Equipment
Voice MailTo Add a Voice MailBox:
FAQ's - Frequently Asked Questions - The PhoneGuys.Com - We buy and sell Norstar Phone EquipmentBefore adding a new Mailbox, ensure you have the following: A. An Extension Number, and

B. Mailbox Owner’s Name

— Press FEATURE 9 8 3 The display shows:

log:
QUIT RETRY OK
— Enter— Press OK The display shows:

Admin
MBOX AA OTHR
13 Press MBOX The display shows:

Mbox
ADD DEL CHNG
13 Press ADD The display shows:

Mbox
RETRY QUIT
13 Enter the mailbox number The display shows:

Ext.:
1.1.1.2 RETRYQUIT
13 Enter the extension number The display shows:

Service class:
8 Enter class of service <1> The display shows:

Name:_
RETRY BKSP OK
13 Enter the mailbox owner’s first nameIMPORTANT: Maximum of 16 characters. Use the dialpad to select the letters. Press # to advance to the next letter and # # to enter a Comma.
13 Press OK The display shows:

Directory?
YES   NO
11 Press Yes or NoThis is a Directory Override. Pressing Yes means the mailbox owner’s name always plays in the company Directory. The display shows:

Msg. waiting?
YES   NO
12 Press Yes or NoThis establishes whether or not a message notification appears on the Norstar display. The display shows:

Outdial: none
LINE   POOL
13 Press Pool14 Enter Line pool number <1>13 Press OK The display shows:

Accept:
RETRY   OK
15 Press OK The display shows:

Mailbox admin
ADD   DEL   CHNG
Repeat steps 5 through 15 to add another mailbox or press Rls to quit.
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FAQ's - Frequently Asked Questions - The PhoneGuys.Com - We buy and sell Norstar Phone Equipment
Setting up the Voice MailBox:To initialize the mailbox you just added:

1 Press FEATURE 9 8 1 The display shows:

Password:
OTHER   RETRY   OK
2 Enter the default password <0000>3 Press OK The display shows:

Must change pswd
4 EnterNOTE: The password must be four to eight digits long and CAN NOT start with a zero.
5 Press OK The display shows:

Accept password?
6 Press YES The display shows:

Must record Name
The display Changes to:

Record Name
7 At the sound of the tone, record your name.
8 Press OK to end the recording The display shows:

Accept name?
RETRY   PLAY   OK
Note: Press PLAY to hear your recording. Press RETRYto redo your recording.13 To accept the recording, Press OKTo end the session, press Rls.
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FAQ's - Frequently Asked Questions - The PhoneGuys.Com - We buy and sell Norstar Phone Equipment
Recording your Greeting:

1 Press FEATURE 9 8 1 The display shows:

Password:
OTHER   RETRY   OK
2 Enter3 Press OK The display shows:

0 New   0 Saved
PLAY   PSWD   ADMIN
13 Press ADMIN The display shows:

Mailbox admin
GREET   PSWD   QUIT
13 Press GREET The display shows:

Greeting Options
RECORD   CHOOSE
13 Press RECORD The display shows:

Greeting:
PRIME   ALT   PERS
13 Press PRIME The display shows:

Not recorded
The display changes to show:

Record New?
YES   NO   QUIT
13 Press YES The display shows:

Record greeting:
13 At the sound of the tone record your greeting.
13 Press OK to end the recording. The display shows:

Accept greeting
RETRY   PLAY   OK
Press PLAY to listen or RETRY to redo.13 Press OK to accept the greeting; press Rls to end the session.
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FAQ's - Frequently Asked Questions - The PhoneGuys.Com - We buy and sell Norstar Phone Equipment
Retrieving Your Messages:

1 Press FEATURE 9 8 1 The display shows:

Log:
OTHER   RETRY   OK
2 Enter your mailbox number and password
13 Press OK The display shows:

1 New   0 Saved
PLAY   REC   ADMIN
13 Press Play
13 The first message in the mailbox is played. After the message is played, The display shows:

End of message
REPLAY   ERASE   NEXT
After a message has played, you can:FAQ's - Frequently Asked Questions - The PhoneGuys.Com - We buy and sell Norstar Phone EquipmentPress 6, #, or Next, to listen to the next messageFAQ's - Frequently Asked Questions - The PhoneGuys.Com - We buy and sell Norstar Phone EquipmentPress 9 or REPLAY to replay the message sender
FAQ's - Frequently Asked Questions - The PhoneGuys.Com - We buy and sell Norstar Phone EquipmentPress 8 or ERASE to erase the message
FAQ's - Frequently Asked Questions - The PhoneGuys.Com - We buy and sell Norstar Phone EquipmentPress 1 to replay the message

FAQ's - Frequently Asked Questions - The PhoneGuys.Com - We buy and sell Norstar Phone EquipmentPress 4 to listen to the previous message

FAQ's - Frequently Asked Questions - The PhoneGuys.Com - We buy and sell Norstar Phone EquipmentPress 5 to forward a copy of the message

FAQ's - Frequently Asked Questions - The PhoneGuys.Com - We buy and sell Norstar Phone EquipmentPress 7 to listen to the date/time stamp of the message

FAQ's - Frequently Asked Questions - The PhoneGuys.Com - We buy and sell Norstar Phone EquipmentPress 7 7 to save the message

Press the Rls to end the session.

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FAQ's - Frequently Asked Questions - The PhoneGuys.Com - We buy and sell Norstar Phone Equipment
To Delete Mailboxes:

Press FEATURE 9 8 3 The display shows:

Log:
OTHER   RETRY   OK
1.1.1.3.2 Enter
13 Press OK The display shows:

Admin
MBOX   AA   OTHR
13 Press MBOX The display shows:

Mbox
ADD   DEL   CHNG
13 Press DELETE The display shows:

Mbox
RETRY   QUIT
13 Enter the mailbox number The display shows:

DEL   QUIT
Should then say, “Mailbox deleted”
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FAQ's - Frequently Asked Questions - The PhoneGuys.Com - We buy and sell Norstar Phone Equipment
To Reset Personal Mailbox Passwords:

Press FEATURE 9 8 3 The display shows:

Log:
OTHER   RETRY   OK
1.1.1.4.2 Enter (Usually 1 0 2 0 0 0 0)
13 Press OK The display shows:

Admin
MBOX   AA   OTHR
13 Press MBOX The display shows:

Mbox
ADD   DEL   CHNG
13 Press CHNG The display shows:

Mbox
RETRY   QUIT
13 Enter the mailbox number The display shows:

Password
Reset   Next
7 Press softkey ResetMessage will say Password Reset To end session press Rls**This is also the same procedure to change a name and other admin options. Instead of pressing Reset at the Password prompt, press Next until you reach the item you need to change.
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FAQ's - Frequently Asked Questions - The PhoneGuys.Com - We buy and sell Norstar Phone Equipment
Flash Talk and Customer Call Routing (CCR):The CCR TREE MUST BE disabled before any programming changes can be done.

FAQ's - Frequently Asked Questions - The PhoneGuys.Com - We buy and sell Norstar Phone Equipment
Disabling the CCR TREE:

13 Press FEATURE 9 8 3 The display shows:

Log:
OTHER   RETRY   OK
2 Enter the LOGIN: 1 0 2 0 0 0 0NOTE: The login pass code is the same for all FEATURE 983 functions.
13 Press OK The display shows:

Admin
MBOX   AA   OTHR
13 Press AA The display shows:

Auto   Atdt   Admin
GRTG   TABLE   LINES
13 Press TABLE13 Enter 113 Press OK twice
13 Press NEXT Until the display shows:

CCR tree : <1>
CHNG   OK
13 Press CHNG The display shows:

CCR tree :
Disable
13 Press DISABLE The display shows:

Tree Disabled
The display changes to:

CCR tree : disable
CHNG   OK
13 Press * The display shows:

Auto   Atdt   Admin
GRTG   TABLE   LINES
NOTE :To enable CCR TREE repeat steps 1 through 9, and in step 10 enter the tree number 1.The display will show TREE ENABLE, then change to show CCR tree: <1>Press OK. The CCR will now answer incoming calls.Press Rls to end session
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FAQ's - Frequently Asked Questions - The PhoneGuys.Com - We buy and sell Norstar Phone Equipment
Changing the CCR tree after initially installed and setup:

1.1.1.5 To make changes to the CCR Tree, the tree must be disabled first.13 Press FEATURE 9 8 313 Enter 1 0 2 0 0 0 0
13 Press OK The display shows:

Admin
MBOX   AA   OTHR
13 Press OTHR The display shows:

Admin
GLIST   CCR
13 Press CCR The display shows:

CCR Admin
Admin
13 Press ADMIN The display shows:

CCR tree :
RETRY   OK
7 Enter 113 Press OK
13 Press CHNG The display shows:

Path:
RETRY   END   OK
10 Enter 1 The display shows:

<1>
CHG   ERASE   OK
NOTE: If you enter a two digit path number, the display will show INFO not MENU.
13 Press CHNG The display shows:

Primary rec?
REC   PLAY   NEXT
13 Press REC The display shows:

Rec pri prompt:
RETRY   OK
At the tone, record your message. Press RETRY to re-record your message.
13 Press OK to end your recording. The display shows:

1 Accept prompt?
RETRY   PLAY   OK
Press PLAY to hear the message.
14 Press OK to accept your recording. The display shows:

Alternate rec:
REC   PLAY   NEXT
15 Press NEXT The display shows:

CHNG   ERASE   OK
NOTE: The represents the path number you entered in Step 10.
16 Press OK The display shows:

Path:
RETRY   END   OK
Repeat Steps 10 through 15 for each path you want to change.
17 After all recordings are completed, Press END The display shows:

Tree
SAVE   PRINT   QUIT
18 Press SAVE The display shows:

Save as tree
YES   OTHR   QUIT
19 Press YES The display shows:

Tree saved
The display changes to show:

CCR admin
ADMIN
Press Rls to end session.
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FAQ's - Frequently Asked Questions - The PhoneGuys.Com - We buy and sell Norstar Phone Equipment
Recording Company Greeting:

1 Press FEATURE 9 8 3 The display shows:

Log:
QUIT   RETRY   REC
2 Enter 1 0 2 0 0 0 0
3 Press OK The display shows:

Admin
MBOX   AA   OTHR
4 Press AA The display shows:

Auto   Atdt   Admin
GRTG   TABLE   LINES
5 Press GRTG The display shows:

Greeting Admin
GRTG   AA
6 Press GRTG The display shows:

Greeting:
RETRY   OK
7 Enter Greeting number 13 (for holiday recordings)
8 Press OK The display shows:

Greeting
RETRY   PLAY   REC
9 Press REC10 At the sound of the tone, record the greeting.Sample Greeting: Thank you for calling (your company name)…
11 Press OK to end your recording. The display shows:

Accept Greeting:
RETRY   PLAY   OK
To Program to Play:
1 From Step 12, press *2 Press Table

Auto Atdt Admin
GRTG   TABLE   LINES

3 At Grtg table: enter 1

4

Grtg table:
Retry   OK

 

5 Press OK

6 Press OK again @ AA menu prompt

7 At Morning: 1 press CHNG to whichever new greeting you recorded.

CHNG

Morning: 1
PLAY   NEXT

8 Continue by pushing next through all times.

9

Afternoon: 2
CHNG   PLAY   NEXT

10 You should note which times had which greetings to change back after the holidays.

11 After you change all the times, Morning, Afternoon, Evening, and Non-Business, Press Rls.

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FAQ's - Frequently Asked Questions - The PhoneGuys.Com - We buy and sell Norstar Phone Equipment
What is the difference between new and refurbished telephone equipment?
New telephones and systems have never been used, and are still in their original packaging with their original documentation.We buy used equipment from companies that outgrow their systems, or are downsizing and wish to sell their excess equipment. We take this equipment, fully test it for functionality, then thoroughly clean and polish it until it looks and performs like new.

We back both our new and refurbished equipment with a one-year warranty against manufacturer defect.

FAQ's - Frequently Asked Questions - The PhoneGuys.Com - We buy and sell Norstar Phone Equipment
Is refurbished equipment reliable?
Yes. All the refurbished equipment we sell is fully tested by our in-house trained technicians for functionality, and then cleaned and polished until it looks and performs like new. It carries a one-year warranty against manufacturer defect.How do I get manuals or user guides with refurbished equipment?

All manuals and user guides are provided on CD when requested, and with all new systems.

What is the standard warranty at PhoneGuys?

Both our new and refurbished equipment comes with a one-year warranty against manufacturer defect. However, we also offer Extended Product Warranties for an additional charge. For more information click here or call us at (800) 322-5443.

How long does it take to get a custom quote?

We understand that your time is valuable. After determining your specific needs, our sales team promises to fax or email you with a quote within 2 hours, however most quotes are returned in about 30 minutes.

How is the equipment packaged?

At PhoneGuys, we are meticulous about our refurbished products. Each product is tested, cleaned, and individually shrink-wrapped. We then pack it in a sturdy box for shipment to you.

How quickly does PhoneGuys ship my order?

Orders generally leave our warehouse within two business days of you placing your order. PhoneGuys uses FedEx as our preferred carrier with standard ground delivery. If you’d like your shipment order expedited, please let your sales technician know. He or she will be happy to help you.

Who pays for shipping?

Your shipping costs for standard FedEX ground delivery are clearly indicated on your sales quote and receipt. If you’d like to use a different carrier, or would prefer to pick up the merchandise yourself, please tell your sales technician.

Who installs the equipment PhoneGuys sells?

PhoneGuys has a team of trained, specialized technicians who are available around the country to install your systems.

Who does the design and configuration work, when necessary?

When you call us to place your order, our sales team will help you by designing the best telephone system to meet your particular needs. We have a team of trained specialized installment technicians that are available around the county to configure your system upon installation.

What if I need technical support?

Call us at (800) 322-5443 for top-notch support from our trained technical experts. It’s free for the first 90 days after you purchase your system. If you’d like to purchase and Extended Service Contract please click here or call us anytime.

Does PhoneGuys rent equipment?

Yes, we do! For more information click here, or call us at (800) 322-5443.



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