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Order Cancellation & Return Policy
PhoneGuys policy is that all sales are final upon shipment to the customer. Any equipment that is defective and within the stated warranty period on the invoice will be repaired or replaced by the manufacturer in accordance with PhoneGuys warranty policy.
Cancellation: Once an order is shipped to the customer, it cannot be cancelled. All sales are final, and there are no cash refunds. PhoneGuys may, at their discretion, authorize returns for credit toward future purchases or exchange only. In the event that PhoneGuys agrees to a return of working merchandise, certain charges may be applied to the credit that include restocking fees of 25% and the shipping fees for both the original shipment and the return shipment must be paid by the customer.
Return Policy: Prior to returning any merchandise the customer should call PhoneGuys to arrange for issuance of an RMA or Credit Memo. A copy of the Credit Memo or RMA should be returned along with the equipment. Equipment should be shipped via UPS or FedEx Ground service (unless otherwise directed by PhoneGuys) at customer expense. Please keep copies of shipping documents including tracking numbers. Please call (714) 843-9999 to obtain return authorization (RMA) before shipping any equipment. Shipping costs on equipment returns is the responsibility of the customer.
Warranty Policy: All warranties on new hardware are manufacturers’ warranty. PhoneGuys will assist the customer in the repair or replacement of defective hardware covered under the manufacturer’s warranty, however, it is solely the responsibility of the manufacturer to make the repair or replacement. PhoneGuys will not be responsible for any costs associated with equipment which the manufacturer has refused or declined to provide warranty service for, nor will PhoneGuys have any financial responsibility for equipment warranty when the equipment manufacturer or supplier has ceased business operations.
Pricing Details: PhoneGuys makes every effort to display accurate pricing. Pricing may change at any time without prior notice. Prices listed in error may be adjusted upon placing an order. In the event this occurs, a PhoneGuys representative will contact you to resolve the issue. If you are not satisfied with any resulting adjustment in pricing, your purchase price will be refunded.
PhoneGuys is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.
PhoneGuys may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from January 1, 2013.
What we collect:
We may collect the following information:
- name and job title
- contact information including email address
- demographic information such as postcode, preferences and interests
- other information relevant to customer surveys and/or offers
What we do with the information we gather:
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
- Internal record keeping.
- We may use the information to improve our products and services.
- We may periodically send promotional email about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
- From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail.
- We may use the information to customise the website according to your interests.
- We may provide your information to our third party partners for marketing or promotional purposes.
- We will never sell your information.
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
Links to other websites:
Our website may contain links to enable you to visit other websites of interest easily. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Controlling your personal information:
You may choose to restrict the collection or use of your personal information in the following ways:
- whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
- if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at [email address]
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.
You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to [address].
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.